The following document outlines the terms and conditions for the UHC website.
ORDERS AND CONTRACT
Your order for goods is accepted and a contract is formed between UHC and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by UHC, nor at the point in time that you receive an email from UHC acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by UHC, or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, UHC shall continue to own any goods ordered until it has received payment in full from you though the goods may have already been delivered to you.
CANCELLING YOUR ORDER
Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made or customised to your order, such as made to measure curtains and personalised goods, mobiles and products where the seal has been broken, or pierced earrings. You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website or call 07585440852# within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.
We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. Fresh Flower cancellations and changes are possible up to 48 hours prior to delivery. Full details of how to return goods can be found in the RETURNS section.
Delivery within United Kingdom
Economical Delivery within UK is free. You will be advised of the earliest delivery date at the time of order. Normally this takes 3-5 days for delivery excluding 1 day processing time. Delivery times cannot be guaranteed. It is subject to stock availability and demand. In case of any delivery missing or cancellation we will inform you.
See below for all the methods we accept for payment of purchases from UHC. For details of how to make payments towards your order.
- All major credit and debit cards
- All major credit and debit cards
The taking of payment from you by UHC under any of the means set out above or in accordance with a UHC Account does not indicate that a contract has been formed between you and UHC. By placing a telephone order or by completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if your offer is later refused or rejected by UHC.
If you do have a complaint please write to
or call 07585440852# or email Comforttouch2015@gmail.com . UHC welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.
All Other complaints
You have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/odr. If you decide to use this service, please use the following Next email address when asked for the trader’s email address when completing the form: Comforttouch2015@gmail.com
These terms and conditions set out the basis on which you can use our website and place orders for items from UHC Online. To register on the site and to place orders with UHC you must be aged 18 or over and a UK resident. By ordering goods from UHC Online you are deemed to have understood and accepted these terms.