HOW CAN I APPLY FOR UHC account?

It’s really simple to sign up to UHC online. All applicants must be over 18 and a UK resident. Applications can be sent by email to enquiry@ultimatehomecomfort.co.uk .
 
CAN I APPLY FOR A UHC ACCOUNT WITHOUT ANY CONDITION?
Yes, you can apply for UHC account without any condition.

HOW DO I RETURN AN ITEM?

Returns can be made within two weeks of purchase. you can send us details of your return at enquiry@ultimatehomecomfort.co.uk. 
 
Please make sure that product should be unopened and unused.
 
Which items can’t be returned?

We want our customers to be happy with their purchases and aim to be fair and accommodating with regards to returns. But unfortunately, some of our items are non refundable (unless faulty). These items are listed below:

  • Made to order items.
  • For hygiene reasons, all underwear and swimwear products that no longer contain the hygiene seal (such as individual briefs, bikini briefs, female swimsuits and men’s swimming trunks and briefs), opened packs of men or women’s underwear, mattresses, mattress toppers, duvets and pillows.

Further details about our refund policy on specific product ranges can be found in our full terms and conditions.

Your legal rights are not affected.

If you would like any further information regarding this, please contact our Customer Service Team at enquiry@ultimatehomecomfort.co.uk 24 hours a day, 7 days a week. In addition to this, you can email us using our contact form